In one of the more heartwarming stories we’ve come upon, a mother wrote an open letter to Syracuse.com, sharing the story of how Dave Matthews took the time to provide support to her daughter. The daughter, named Kristen Kawa Caron, had late stage ALS, and Matthews agreed to a meet and greet with Ms. Caron despite his usual hesitations for these types of encounters.

The meet and greet was particularly meaningful for Caron, as her mother tells the tale:

My daughter, who was in the final stages of ALS, had put together a beautiful book to leave behind for her children using some of her favorite quotes, many from Dave’s songs. She could no longer speak but had come prepared to the concert with questions and of course, this book of remembrance. He and his staff were really taken with Kristen and spent quite a bit of time with her before they took the stage.

What followed was a lengthy email correspondence through Caron’s final days, and they sent each other books throughout it. She sent Dave Matthews a copy of The Great Gatsby, for example.

“His generosity meant so much to my lovely daughter who kept this connection close to her heart. So thank you, Dave, and all your staff, who were so very kind,” Sharon Kawa writes in the letter. You can read the full note here.