AEG will begin offering fans the chance to apply for refunds for concerts or festivals which have been confirmed as postponed over the past two months as the live side of the music industry continues its indefinite hiatus thanks to COVID-19.
Beginning on May 1st, fans will have a 30-day window to apply for monetary refunds for AEG-produced concerts that have already confirmed their rescheduled dates. The window begins on the date of which the specified show or event publically announced its postponement. If an event announces its postponement on May 10th, the ticketholder will have until June 9th to request a full refund, where they will have the option to receive the amount they paid for their initial purchase in full, or donate the funds to a charity.
The May 1st–30th window will also cover the shows which announced rescheduled dates back March and April. Fans should note, however, that a concert or festival’s rescheduled dates must be announced before a ticketholder can request a refund. At the moment, it’s not clear if this refund policy will count for events which are postponed a second time, which looks like that may be the case for some events that were originally scheduled for spring 2020 and pushed back to the fall months.
News of AEG’s refund initiative, which reportedly first became known thanks to a letter circulated to music agents, comes as fans patiently wait to hear what the concert promotion giant (along with Live Nation) decide to do with the situations surrounding the gradually rising stack of postponed shows and festivals which were scheduled to take place beginning last month and into the fall months. Live Nation is also reportedly preparing to roll out a similar rescheduled concert refund policy in the coming days.