Gibson has announced the launch of the Gibson Virtual Guitar Tech Service. This new platform will connect musicians with professional technicians to assist with any gear difficulties.

While more and more teaching services pop up by the day, Gibson’s service instead aims to help musicians with the technical aspects of their instruments. In light of the widespread closure of retail outlets, many musicians are being forced to face the kind of nitty-gritty problems they usually hand off to a technician.

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In a press release from the ubiquitous Nashville-based guitar company, Gibson stated that this international service will match up musicians and technicians in real time. The expertise will cover acoustic and electric guitars, basses, ukuleles, banjos, and mandolins from Gibson, Epiphone, Kramer, and Steinberger. Through a simple two step process, users will be able to explain the issue they are having with their instrument to a technician during a 30 minute appointment, then set up a 60 minute session for a skilled technician, who is trained and briefed on the issue, to resolve it with the musician face to face (or rather camera to camera).

“In these unprecedented times, we all could use a little virtual help from an experienced technician to set up our guitars at home” Cesar Gueikian, Chief Merchant Officer of Gibson, said. “With the Gibson Virtual Guitar Tech Service, we’re giving our fans around the world the support needed to set up and play our guitars at home.”

Gibson’s trove of technicians will be available to help musicians from problems as simple as restringing their guitars to technical adjustments such as action and intonation. All of the consultations will take place over Zoom, and all participants have to do is sign up for the introductory call on Gibson’s website.