Live Nation has amended its refund policy with a new “Ticket Relief Plan” following ongoing criticism about the company’s response to the bevy of recent live event cancellations.
“Fans, we hear you. We don’t want you to be waiting in limbo while shows are being rescheduled. Thanks to your feedback, [Live Nation] has revised our refund policy,” President/CEO Michael Rapino said in a statement posted to Twitter on Friday. “If new dates aren’t set in 60 days,” he continued, “you’ll be able to get a refund at that time.”
The Ticket Relief Plan details options for both canceled and rescheduled shows. Fans will automatically receive a refund for all canceled shows. Additionally, if the show is at a Live Nation venue, ticket holders will have the option of selecting a 150% credit for future tickets. As far as rescheduled shows are concerned, tickets for all events will be valid for the new date. Fans will also have the option of requesting a refund within 30 days of the new date announcement. Furthermore, if 60 days have passed since a show postponement and no rescheduled dates have been announced, the 30-day refund window will open.
In a statement posted to Twitter, the company elaborated: “We know how important live events are to each of you and we thank you for your patience as we all continue to work through these unprecedented times together.” The statement continued, “For everyone missing concerts as much as we are, just know we will be here ready to start the show, when we can all experience the magic of live music together again.”
— Live Nation (@LiveNation) April 24, 2020
For more information regarding the Live Nation Ticket Relief Plan, head here.
This news comes after weeks of confusion regarding the status of live event tickets following the virtual shutdown of live music back in March due to the coronavirus pandemic. Over the past six weeks, the industry has seen the cancellation and postponement of concerts stretching all the way to late summer, with some even calling for the postponement of all large gatherings in 2020 and even until fall of 2021. While musicians, promoters, fans, and everyone in between struggle to adapt to the new reality, clarity about the status of event tickets is surely a welcome sight.
[H/T The New York Times]