CID Presents has made a statement regarding COVID-19 policy updates and a refund window for the Phish destination event in Riviera Maya, Mexico scheduled to take place at Moon Palace Cancún on February 24th–27th.

Event organizers have opened a refund window for all guests who no longer wish to attend the beachside gathering. Per the statement, ticketholders must request a refund by Monday, February 7th, at 10 a.m. ET.

“Please understand that the brevity of this request period allows our teams to plan accordingly with the band and the resort so that we may deliver an incredible event and experience for the fans still planning on attending,” the company wrote in its statement. “We greatly appreciate you and your understanding. Our event and resort teams are hard at work preparing for your arrival, and we can’t wait for you to see our reimagined beachfront venue in a few short weeks.”

CID Presents also reassured fans that it plans on moving forward with the event with “stringent on-site guidelines, including a fully vaccinated staff, the use of masks in indoor spaces, and an expanded open-air venue footprint which allows for social distancing.” The statement pointed to several successful events that have recently taken place in the region, including Wilco’s Sky Blue SkyWidespread Panic‘s Panic En La PlayaCrash My Playa, and Hootiefest: The Big Splash.

“CID Presents & Moon Palace have assurances from all local governments that our remaining events may take place safely,” the entertainment company wrote.

Click here to request a refund by February 7th at 10 a.m. ET and read the full statement from CID Presents below.

On January 31, 2022 the CDC modified its travel advisory pertaining to Mexico, which is now at a Level 4. Please note that this updated advisory relates to the entire country of Mexico, not just the state of Quintana Roo, where cases remain lower than the country as a whole and lower than they are currently in the USA. Quintana Roo (and more specifically, the Cancún region), continues to operate as it has throughout the month of January and February 2022. CID Presents & Moon Palace have assurances from all local governments that our remaining events may take place safely in the same manner as our most recent successful gatherings hosted in January: Crash My Playa and Hootiefest: The Big Splash. CID Presents credits this success to stringent on-site guidelines, including a fully vaccinated staff, the use of masks in indoor spaces, and an expanded open-air venue footprint which allows for social distancing. Other events in the area such as Wilco’s Sky Blue Sky, Widespread Panic’s Panic en la Playa Diez, Avett Brothers at the Beach and Brandi Carlile’s Girls Just Wanna Weekend have also had great events in Quintana Roo throughout the month of January and February and we plan to further this with our remaining shows. Please also keep in mind that for each of the upcoming CID Presents events, all event staff, as well as your fellow concert-goers, will be fully-vaccinated and will have PCR-tested prior to arrival. Additionally, all Moon Palace employees are fully vaccinated.

CID Presents, Phish and Palace Resorts remain committed to producing experiences that are as safe as they are enjoyable. While we hope you keep your vacation intact, we understand some of you may want to alter your plans. Lead guests may take action on behalf of their entire group and request a package refund by clicking here and contacting CID Presents Guest Services before 10AM EST on February 7th. We will not be accepting requests after this deadline. Please understand that the brevity of this request period allows our teams to plan accordingly with the band and the resort so that we may deliver an incredible event and experience for the fans still planning on attending. We greatly appreciate you and your understanding. Our event and resort teams are hard at work preparing for your arrival, and we can’t wait for you to see our reimagined beachfront venue in a few short weeks.

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