A heartbreaking week for fans who planned on attending this year’s Ultra Music Festival took a turn for the worse on Tuesday when ticket holders received more devastating information. After news broke that the city of Miami, FL used its contractual powers to cancel the 2020 festival, initially scheduled for March 20th-22nd, event organizers have since informed patrons that they will not offer refunds.
Event producers have informed 2020 ticket holders that in place of monetary refunds, the festival would honor all 2020 tickets at future festivals in 2021 or 2022.
“You will have 30 days to choose which Ultra Miami event you want to attend,” an email sent to ticket holders read. “Although this is heartbreaking for us, we understand that this is far more disappointing and frustrating for you… Even though the situation is completely beyond our control, we are fully engaged, pushing forward to go above and beyond for you.”
In addition to offering would-be festival-goers an exchange for tickets to a future event, they also provided other benefits like Extra Ultra Hour, an exclusive main stage headline DJ performance at Ultra 2021 or 2022 before doors open to the public, a free ticket to an Ultra Worldwide or Resistance event valid through 2021, and a discount code for 50% off merchandise on the festival’s website.
While the lack of refund is shocking to many, Ultra is undoubtedly not alone. A similar situation occurred with South By Southwest, a music and tech summit that also canceled over coronavirus concerns and did not offer refunds of any kind.
Head to Ultra Music Festival’s website for the most up-to-date information regarding future events.
[H/T Miami New Times]